Code of Conduct for Guests 

Nu Stadium and Major League Soccer are committed to creating a safe, comfortable and enjoyable event experience for all guests in and around the stadium and facilities. MLS and its clubs are also deeply committed to fostering an inclusive environment, free of discrimination and harassment. This Code of Conduct for Guests addresses conduct that is inconsistent with these goals and detracts from the match-day experience. 

The following conduct is prohibited in Nu Stadium and all parking lots, facilities and areas controlled by the Club or MLS: 

  • Behavior that is unruly, disruptive, threatening, or violent in nature, including verbal or physical harassment of match officials, players, staff, or fans. 
  • Conduct that is illegal. 
  • Conduct that results in damage to the venue or other personal property. 
  • Displaying signs, symbols, images, using language or making gestures that are threatening, abusive, or discriminatory, including on the basis of race, ethnicity, national origin, religion, gender, gender identity, ability, and/or sexual orientation. 
  • Displaying signs, symbols, or images for commercial purposes or for electioneering, campaigning, or advocating for or against any candidate, political party, legislative issue, or government action. 
  • Entering or attempting to enter the field, field track, tunnel or any other location other than that permitted by a fan’s ticket or credential. 
  • Possession of an unauthorized pyrotechnic device, smoke or firework or other Prohibited Items. 
  • Throwing objects of any kind, including streamers. 
  • Failing to follow requests from venue staff regarding stadium operations, policies, and emergency response procedures. 
  • Declining to promptly return a ball that enters the stands. 
  • Irresponsible use or consumption of alcohol or other substances. 
  • Making unauthorized transmissions or play-by-play accounts of the match. 
  • Any behavior that otherwise targets other fans or interferes with other fans’ enjoyment of the game. 
  • Failure to adhere to any COVID-19 protocols and regulations set forth at Nu Stadium may result in ejection from the stadium and banning from future matches 
  • Any fan who violates any of these provisions may be subject to penalty, including, but not limited to, ejection without refund, loss of ticket privileges for future games and revocation of season tickets. Any fan who (1) conducts themselves in an extremely disruptive or dangerous manner (“Level 1 Offenses”), or (2) commits multiple violations during a 12-month period, may be banned from attending future MLS matches for up to a year or longer. Level 1 Offenses include, but are not limited to, violent behavior, threatening, abusive or discriminatory conduct or language, trespassing or throwing objects onto the field, use or possession of unauthorized pyrotechnics or other dangerous Prohibited Items, or illegal conduct. 
  • Depending on the nature and severity of the violation, individuals who violate this Fan Code of Conduct may be required to submit a written request for readmission and participate in an online Fan Code of Conduct Education Class (FCEC) in order to be reinstated. 
  • Please note that MLS and its Clubs reserve the right to refuse entry to anyone who has engaged in harassment of match officials, opposing team members, staff or other fans or who have otherwise violated this Code of Conduct using social or digital media or other forms of communication. 
  • Additionally, to ensure a safe and enjoyable event at Nu Stadium, Guests must comply with the instructions and requirements of Nu Stadium staff at all times. 
  • Guests that refuse to follow the direction of stadium staff, designated security or fail to comply with the Code of Conduct for Guests may be subject to ejection without refund, revocation of season tickets and may be in violation of city ordinances, resulting in possible arrest and prosecution.

Prohibited Items 

All persons entering Nu Stadium are subject to security screening, visual inspection, and a bag inspection. We aim to provide an enjoyable, safe, and exciting environment for all guests attending events. Please refer to our Clear Bag Policy for a list of items that are prohibited from Nu Stadium. Please note that the list is subject to change.  

Alcohol Policy 

All alcohol sales within the seating bowl of Nu Stadium will end at the 70th-minute mark for Inter Miami CF games. Inter Miami CF staff members strongly encourage all guests to exercise responsible consumption of alcoholic beverages. Fans should be aware of the following policies during Inter Miami CF games and all major events at Nu Stadium: 

  • Stadium management reserves the right to change these policies and procedures at any time without warning. 
  • Any fan that shows signs of impairment and/or intoxication may not be allowed to enter or may be removed from Nu Stadium and subject to arrest. 
  • No alcoholic beverages served inside the stadium can be taken off-site. 
  • State of Florida law prohibits the sale of alcoholic beverages to persons under 21 years of age. All fans should be prepared to show proper identification to the concessionaire staff member. 
  • Proper identification is any official government issued identification 
  • Please note: We cannot accept clipped IDs with paperwork as a form of identification 
  • Concessionaire staff members reserve the right to deny services to fans that show signs of impairment and/or intoxication. 
  • Fans providing alcoholic beverages to person less than 21 years of age may be ejected from Nu Stadium and subject to arrest. 
  • Fans possessing alcohol that do not have proper identification when requested by a concessionaire or security staff member may be ejected. 
  • A maximum of two alcoholic beverages will be sold per person per transaction. 
  • It is the responsibility of each guest to ensure that they have a safe means of transportation when leaving the facility. 
  • Please note, the alcohol policy for all non-IMCF events will be determined in coordination with the event promoter.

ADA/Accessibility 

Nu Stadium is committed to providing an enjoyable experience for all guests in attendance at each event, including guests with disabilities. The venue has been designed and built to meet or exceed the requirements of the Americans with Disabilities Act (ADA). Nu Stadium staff will assist you with any specific accommodations you have before, during, and after an event. 

Animals 

Animals are not permitted inside Nu Stadium. Exceptions will be made if a service animal is brought inside, the guest is responsible for the actions and for meeting all needs of the service animal. Service animals may not use additional seats unless a ticket has been purchased for the adjacent seat but may request accessible seating. 

Ball Return Policy 

Any Soccer balls that enter the seating area must be returned to the field of play by giving the ball to a Ball Kid or the nearest Nu Stadium Staff member. 

Children’s Tickets 

Children that have had their third birthday will require their own ticket. Children under three years old will be admitted for free but will be required to sit on a ticket holder’s lap. For all non-Inter Miami CF events, the ticket policies are determined by the artist, promoter or event organizer. 

Drones/Unmanned Aerial 

For the safety of all guests and staff, all drones and unmanned aerial vehicles are prohibited in and around Nu Stadium.  

Mobile Ticketing 

Mobile Ticketing is the safest, most convenient, and flexible way to receive and manage tickets, while increasing protection against fraud. All Inter Miami CF matches held at Nu Stadium are Mobile Ticket entry only. Tickets can be viewed on smart phones using the Inter Miami CF team app. We recommend saving tickets to Apple Wallet or Google Pay in advance of game day for the easiest entry process. Screenshots or recordings of tickets are not valid for entry. If arriving with friends or family, please transfer their tickets ahead of time. 

Re-Entry Policy 

In accordance with Nu Stadium security procedures, guests are not permitted to exit and re-enter the stadium using the same ticket. 

Scalping and Profiteering 

The unlawful resale of any event tickets on Nu Stadium grounds and/or event parking lots is strictly PROHIBITED and may result in the loss of ticket privileges and/or prosecution to the full extent of the law.